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DreamLG Home > Refrigerator > Support > Diagnosis
Normal Operations Refrigerator  |  Temperatures are too cold  |  Temperatures are too warm  |
Sound and Noise  |  Water/Moisture/Ice Inside Refrigerator  |
Water/Moisture/Ice Outside Refrigerator  |  Odors in Refrigerator  |
Opening/Closing of Doors/Drawers  |  Dispenser

Before calling for service, review this list. It may save you both time and expense.
This list includes common occurrences that are not the result of defective workmanship or materials in this appliance.


Normal Operations Refrigerator

Occurrence Possible Cause Solution
Refrigerator compressor does not run. Refrigerator control is off. Set refrigerator control.
Refrigerator is in defrost cycle. This is normal for a fully automatic defrosting refrigerator. The defrost cycle occurs periodically.
Plug at wall outlet is disconnected. Make sure plug is tightly pushed into outlet.
Power outage. Check house lights. Call local electric company.
Refrigerator runs too much or too long Refrigerator is larger than the previous one you owned. This is normal. Larger, more efficient units run longer.
Room or outside weather is hot. It is normal for the refrigerator to work longer under these conditions.
Refrigerator has recently been disconnected for a period of time. It takes a few hours for the refrigerator refrigerator to come down to room temperature completely.
Automatic ice maker is operating. Operation of the ice maker causes the refrigerator to run slightly longer.
Large amounts of warm or hot food may have been stored recently. Warm food will cause the refrigerator to run longer until the desired temperature is reached.
Doors are opened too frequently or too long. Warm air entering the refrigerator causes it to run more. Open the door less often.
Refrigerator or freezer door may be slightly open. Make sure the refrigerator is level.
Keep food and containers from blocking the door. See problem section. OPENING/CLOSING of Doors.
Refrigerator control is set too cold. Set the refrigerator control to a warmer setting until the refrigerator temperature is satisfactory.
Refrigerator or freezer gasket is dirty, worn, cracked, or poorly fitted. Clean or change gasket. Leaks in the door seal will cause the refrigerator to run longer in order to maintain desired temperatures.
Refrigerator compressor does not run. Thermostat is keeping the refrigerator at a constant temperature. This is normal. The Refrigerator goes on and off to keep the temperature constant.

Temperatures are too cold

Occurrence Possible Cause Solution
Temperature in the freezer is too cold but the Refrigerator Temperature is Satisfactory. Freezer control is set too cold. Set the freezer control to a warmer setting until the freezer temperature is satisfactory.
Temperature in the refrigerator is too cold and the freezer temperature is satisfactory. Refrigerator control is set too cold. Set the refrigerator control to a warmer setting.
Food stored in drawers freezes. Refrigerator control is set too cold. See above solution.
Meat stored in fresh meat drawer freezes. Meat should be stored at a temperature just below the freezing point of water ( 32¡ÆF, 0¡ÆC) for maximum fresh storage time. It is normal for ice crystals to form due to the moisture content of meat.

Temperatures are too warm

Occurrence Possible Cause Solution
Temperatures in the refrigerator or freezer are too warm. Freezer control is set too warm. Set the freezer or refrigerator control to a colder setting until the freezer or refrigerator temperature is satisfactory.
Refrigerator control is set too warm.
Refrigerator control has some effect on freezer temperature.		 Set the freezer or refrigerator control to a colder setting until the freezer or refrigerator temperature is satisfactory.
Doors are opened too frequently or too long. Warm air enters the refrigerator/ freezer whenever the door is opened.
Open the door less often.
Door is slightly open. Close the door completely.
Large amounts of warm or hot food may have been stored recently. Wait until the refrigerator or freezer has had a chance to reach its selected temperature.
Refrigerator has recently been disconnected for a period of time. A refrigerator requires some hours to cool down completely.
Temperature in the refrigerator is too warm but the freezer temperature is satisfactory. Refrigerator control is set too warm. Set the refrigerator control to a colder setting.

Sound and Noise

Occurrence Possible Cause Solution
Louder sound levels when Refrigerator is on. Today¡¯s refrigerators have increased storage capacity and maintain more even temperatures. It is normal for sound levels to be higher.
Louder sound levels when compressor comes on. Refrigerator operates at higher pressures during the start of the ON cycle. This is normal. The sound will level off as the refrigerator continues to run.
Vibrating or rattling noise. Floor is uneven or weak.
Refrigerator rocks on the floor when it is moved slightly.		 Be sure floor is level and solid and can adequately support refrigerator.
Items placed on the top of the refrigerator are vibrating. Remove items.
Dishes are vibrating on the shelves in the refrigerator. It is normal for dishes to vibrate slightly.
Move dishes slightly.
Make sure refrigerator is level and firmly set on floor.
Refrigerator is touching wall or cabinets. Move refrigerator so that it does not touch the wall or refrigerator.

Water/Moisture/Ice Inside Refrigerator

Occurrence Possible Cause Solution
Moisture collects on the inside walls of the refrigerator. The weather is hot and humid which increases the rate of frost buildup and internal sweating. This is normal.
Door is slightly open. See problem section Opening/Closing of doors.
Door is opened too often or too long. Open the door less often.


Water/Moisture/Ice Outside Refrigerator

Occurrence Possible Cause Solution
Moisture forms on the outside of the refrigerator Weather is humid. This is normal in humid weather.
When humidity is lower, the moisture should disappear.
Door is slightly open,causing cold air from the inside the refrigerator to meet warm air from the outside. This time, close the door completely.


Odors in Refrigerator

Occurrence Possible Cause Solution
  Interior needs to be cleaned. Clean interior with sponge,warm water and baking soda.
Food with strong odor is in the refrigerator. Cover food completely.
Some containers and wrapping materials produce odors. Use a different container or brand of wrapping materials.

Opening/Closing of Doors/Drawers

Occurrence Possible Cause Solution
Door(s) will not close. Food package is keeping door open. Move packages that keep door from closing.
Door(s) will not close. Door was closed too hard, causing other door to open slightly. Close both doors gently.
Refrigerator is not level. It rocks on the floor when it is moved slightly. Adjust the height adjusting screw.
Floor is uneven or weak.
Refrigerator rocks on the floor when it is moved slightly.		 Be sure floor is level and can adequately support refrigerator.
Contact carpenter to correct sagging or sloping floor.
Refrigerator is touching wall or cabinets. Move refrigerator.
Drawers are difficult to move.

 Food is touching shelf on top of the drawer. Keep less food in drawer.
Track that drawer slides on is dirty.
 Clean drawer and track.

Dispenser

Occurrence Possible Cause Solution
Dispenser will not
dispense ice		 Ice storage bin is empty. When the first supply of ice is dropped into the bin, the dispenser should operate.
Freezer temperature is set too warm. Turn the freezer control to a higher setting so that ice cubes will be made.
When the first supply of ice is made, the dispenser should operate.
Household water line valve is not open. Open household water line valve and allow sufficient time for ice to be made.
When ice is made, dispenser should operate.
Refrigerator or freezer door is not closed. Be sure both doors are closed.
Dispenser will not dispense ice. Ice has melted and frozen around auger due to infrequent use, temperature fluctuations and/or power outrages. Remove ice storage bin, and thaw and the contents. Clean bin, wipe dry and replace in proper position.
When new ice is made, ispenser should operate.
Ice dispenser is jammed. Ice cubes are jammed between the ice maker arm and back of the bin. Remove the ice cubes that are jamming the dispenser.
Ice cubes are frozen together. Use the dispenser often so that cubes do not freeze together.
Ice cubes that have been purchased or made in some other way have been used in the dispenser. Only the ice cubes made by the ice maker should be used with the dispenser.
Dispenser will not dispense water. Household water line valve is not open.
See problem ¡°Ice aker is not making any ice.¡±		 Open household water line valve.
Refrigerator or freezer door is not closed. Be sure both doors are closed.
Water has an odd taste
and/or odor.		 Water has been in the tank for too long.
Draw and discard 7 glasses of water to freshen the supply. 		Draw and discard an additional 7 glasses to completely rinse out tank.
Unit not properly connected to cold water line. Connect unit to cold water line which supplies water to kitchen faucet.
Sound of ice dropping This sound is normally made when automatically made ice is dropped into ice storage bin. Volume may vary according to refrigerator¡¯s location.
Sound of water supply This sound is normally made when ice maker is supplied with water after dropping the automatically made ice.
Other Please thoroughly read ¡®Automatic ice maker and Dispenser¡¯ in this manual.
   
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